Safe Locks

Excessive force has been applied to the keypad, eventually making the aluminum shaft (that physically links the keypad to the lock) to twist. Because it´s twisted, the bolts will not retract with a normal rotation. You will need to unmount the keypad and replace the shaft with a new one.

You can ask a local locksmith to make a copy if you still have a key.

If you lost all your keys to your safe, it will depend on whether your door is:

1) OPEN - you can replace the entire safe lock with a new lock that will usually come with 2-3 keys.

or

2) LOCKED - no easy solution. A professional would have to either pick the safe lock (not easy!) or break into the safe to recover any valuables by cutting a hole or breaking the door open with a crowbar. The exact approach would depend on the security level of your safe but the safe will be destroyed and you would have to replace it.

For security reasons, neither Safegear nor the manufacturer of the safe lock has a master code to unlock your safe. In some cases there is an option of opening the safe with the emergency key. If there is no emergency key for your safe code lock, you may need to break open the safe to recover your valuables inside the safe, which would destroy the safe.

Every safe equipped with a Code Lock has an external contact on which an external backup battery can be connected or the battery can possibly be changed from outside.

You can still access your safe in case of battery failure.

Depending on the safe lock, you can either:

1) Replace the battery externally, usually at the bottom of the keypad.

2) Connect an external battery to the keypad and open the door.

3) Some safes are delivered with an emergency key from the factory.

If the keypad test doesn't identify any issues, you may be typing the wrong code. The M-Locks BR 5010 create a long beep-sound if you type in the wrong code. Please keep in mind that if you are typing the wrong code four times, you will be locked out for 5 minutes. After expiration, entry of two more invalid codes restarts the 5 minute blocking period.

Follow this step-by-step process to check that your keypad works properly:

If the keypad test doesn't identify any issues, you may be typing the wrong code. The M-Locks BR 5010 creates a long bip if you type in wrong code. Please keep in mind that if you are typing the wrong code four times, you will be locked out for 5 minutes. After expiration, entry of two more invalid codes restarts the 5 minute blocking period.

Download the manual by clicking the link below:

BR 5010 test

This video also outlines the process of checking your keypad:

Please note that some of these locks, you do not need to turn the disc, but only need to enter the code and then turn the handle instead.